Refund policy

Returns & Refunds Policy

At Zendv, we are committed to delivering exceptional quality and a seamless shopping experience. If something isn’t quite right, we’re here to assist you with a smooth and transparent return process.

Return Window

We offer a 5-day return window from the date of delivery.

Eligibility for Returns

To maintain our premium standards, returned items must meet the following conditions:

◆Items must be unused and unworn

◆Items must be in their original packaging, including tags and dust bags

◆Items must be in the same condition as delivered

◆A valid proof of purchase is required

How to Initiate a Return

To request a return, please reach out to our support team:

◆Email: contact@zendv.com

◆WhatsApp: +91 8590661290

Kindly include:

◆Your order number

◆Reason for return

Our team will guide you through the next steps.

Inspection & Refund Process

Once your return is received:

◆The item will undergo a quality inspection

◆You will be notified regarding approval or rejection

◆Upon approval, refunds are processed within 5–7 business days

Refunds will be issued to your original payment method.

Cash on Delivery (COD) Policy

To ensure order authenticity and reduce cancellations:

◆A ₹99 advance payment is required for all COD orders

◆This amount is non-refundable if the order is canceled after dispatch, as it covers logistics and handling costs

Defective or Incorrect Items

We take quality seriously and stand by every product we deliver.

Important:
Please record a clear unboxing video upon receiving your order.

Reporting Timeline

◆Issues must be reported within 24 hours of delivery

How to Report

◆Order number

◆Description of the issue

◆Clear photos/videos as evidence

Resolution

If approved, we will offer:

◆Replacement, or

◆Full refund, or

◆Store credit, based on your preference

For verified defective items, we will cover return shipping costs.

Note: Claims reported after 24 hours may not be eligible.

Non-Returnable Items

The following items are not eligible for return:

◆Products that have been used, worn, or damaged after delivery

◆Items returned without original packaging or tags

◆Sale, clearance, or discounted items

◆Damage due to normal wear and tear or improper handling

◆Custom-made or personalized products

◆Any items that cannot be resold for hygiene or quality reasons

Need Assistance?

Our support team is always here to help: