FAQ's
🌟 Frequently Asked Questions (FAQ) 🌟
📦 Ordering & Payment
Q: How do I place an order?
A: Simply browse our website, add items to your cart 🛒, and proceed to checkout. Follow the steps to enter your shipping details and payment information to complete your order.
Q: What payment methods do you accept?
A: We accept credit/debit cards 💳, and cash on delivery (Advance payment of Rs. 99 and rest you can pay at the time of delivery). All transactions are secure and encrypted.
Q: Is it safe to enter my payment details on your website?
A: Yes, we use SSL encryption 🔒 to ensure your payment information is secure.
Q: Can I change or cancel my order after placing it?
A: You can request changes or cancellations before processing your order. Contact our customer support team immediately for assistance. 📞
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method chosen. Standard delivery usually takes 3-7 business days. 📅
Q: Do you offer free shipping?
A: Yes, we offer free shipping 🆓 on all orders.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number 📦 via email and whatsapp to monitor your package’s progress.
Q: Do you ship internationally?
A: No, currently we don't have 🌍. International shipping
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 07-day return policy for unused and undamaged items. Please refer to our Returns & Refunds page for detailed instructions. 📄
Note: An advance payment of ₹99 is required to confirm all Cash on Delivery (COD) orders. Please note that this amount is non-refundable if the order is canceled after processing, as it is used to cover shipping expenses.
Q: How do I initiate a return?
A: Contact our customer support team with your order number and reason for return. We’ll guide you through the process📞or check our refund policy.
Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after we receive the returned item. 💳
Q: Can I exchange an item?
A: Yes, we offer exchanges for defective or incorrect items. Contact our support team for assistance. 🔄
📞 Customer Support
Q: How can I contact customer support?
A: You can reach us via email at contact@zendv.com or through our live chat feature 💬. Our team is available to assist you.
❓ Still have questions?
If you don’t find the answer you’re looking for, feel free to contact us at contact@zendv.com or use our live chat feature. We’re here to help! 😊